Frequently Asked Questions ( FAQ )

There is no cost to download the application or to place a call. Additionally, there are no long distance charges.

FreeRelay is available 24 hours a day, 7 days a week. There are no limits on the length of your calls or how many calls you make.

We recommend that you use a TTY to dial 911 directly. If that is not possible, please provide the Communications Assistant with the address, city and state of the emergency. FreeRelay will look up the local emergency number for your area and attempt to contact them on your behalf.

Press the 'connect' button without supplying the number to dial. After you are connected to an operator, type 'Spanish Operator' and your request will be transferred to the first available Spanish Speaking Communication Assistant.

FreeRelay does not provide access to pay-per-call services . If you wish to make a pay-per-call, please dial your state relay operator for assistance.

We continue to work on improving technology to prevent disconnections. Simply redial the number you previously called and continue your conversation.

It is polite to identify yourself at the beginning of the call. Communication Assistants are not permitted to engage in conversations unless it is for specific call processing reasons (i.e. requesting a number to dial, providing status on a call, etc). It is customary to be familiar with and/or use standard abbreviations such as GA (Go Ahead) and SK (Stop Keying). You must always type GA when you are finished typing in order for the relay operator to begin.

You need to be connected to the Internet and have the Java plug in installed on your computer.

All calls handled by FreeRelay are kept strictly confidential. By law, no relay employee can share ANY information from a relay conversation. There are NO records/documents/recordings of any relay conversation.