AmericanVRS

Absolutely. americanVRS upholds the highest degree of confidentiality when interpreting every VRS call. All interpreters sign confidentiality agreements ensuring the consumers’ rights to privacy. Any violation in this respect is grounds for immediate dismissal.

Our services are offered 24 hours a day, 7 days a week.

All americanVRS Video Interpreters (VIs) are highly qualified and dedicated to providing first class services. This is ensured by americanVRS’ RID certification requirement for all interpreters.

Of Course! In fact, all 911 calls are automatically moved to the front of the queue for the next video interpreter. americanVRS allows users to add their local 911 center in their contact information for a prompt response. Any time you move, please update your address in your account information.

NOTHING! americanVRS does not charge any deaf or hard of hearing users. Regardless of talk time or international calls, there is no fee.

Registering for your 10-digit number is easy! Just visit www.americanvrs.com and click on the SIGN UP NOW link.

Generally it takes 2 - 3 business days to receive your americanVRS 10-digit number. However, in situations where a 10-digit number is not available from our upstream provider or if numbers are not available in the rate center where you are located, it may extend the amount of time because we are depending on other providers.

Send an email to support@americanvrs.com stating your full name and address which you used during the sign up process. We will investigate the matter and get back to you with the cause of delay.

Yes. Upon signing up, send an email to support@americanvrs.com with a request to port your existing 10-digit number to americanVRS. We will send you an authorization form (Letter Of Authorization or LOA) which you have to sign and send back to us via scanned copy or fax along with the original in the mail. Upon receipt of your physical LOA, we will start the porting process with the other provider. This may take 5 - 15 business days; in some instances it may take longer if we do not receive cooperation from other providers.

Yes. You can continue to use your present default provider until the number is moved to americanVRS, at which point all the traffic will go through americanVRS.

We ask for each VRS user’s physical address in case of a 911 emergency. This way, VRS users can make an emergency call through their preferred VRS provider and have the call, along with the 10-digit number and location information, automatically routed to the appropriate public safety answering point (PSAP), or 911 call center, so that emergency personnel can be dispatched. This is in compliance with FCC rules and regulations.

You can change your registered address by simply emailing support@americanvrs.com with your new address. In the next few weeks, you will have the option to change within the user portal.

If you have forgotten or want to change your password, please send an email to support@americanvrs.com and we will reset it for you.

Yes, we do. So, when you place a call, your 10-digit number appears on the Caller ID of the hearing individual you are trying to reach.

Yes. You will see the Caller ID flash on your screen when you are accepting a call.

americanVRS will accept the port, however, check with your present provider if they allow you to port your 800-number. Regardless, you will not be allowed to use an 800-number as your 10-digit number.

There is currently no toll free Voice Phone Number. We are working on getting one, and will update everyone once it is done. Until then, please direct any questions to support@americanvrs.com.

This could be due to your computer’s configuration settings. Open your americanVRS client. On the right-hand side, you will see a Configuration button (wrench). Click on this.

A menu window will open. Click on the Video tab. Check if your video device is populated or if it’s available in the drop- down menu. Choose your device. You should be able to see a video of yourself

These issues are usually caused by transmission speed (upload or download) problems with your Internet connection. Cable modem connections can be slow at certain times of day when many nearby users are connected to the Internet. Also, if you share your Internet connection with computer users in your home or business sometimes that can slow down your videophone connection. These connection speed problems are often temporary.

You need to open TCP/UDP 5060 and UDP 20,000 to 22,000.

Dial Around VRS is a feature providing the ability for VRS users to reach or avail other video relay interpreters without changing his/her default provider. To try americanVRS’ Video Interpreters (VIs), dial 212-990-1234 or americanVRS.tv.

VRS users may make a VRS call from any provider. Dial 212-990-1234 and get connected to an americanVRS Interpreter instantaneously. After enabling this Dial Around option, americanVRS came to find out that some VRS providers are blocking their users from reaching interpreters of other providers. This type of call blocking is not allowed under the present guidelines. Please speak to your default provider in allowing you to have Dial Around access. You may file a formal complaint with FCC if the situation is not resolved.

As of November 12, 2009, the FCC required all providers to comply with 10-digit numbering and to allow all 10-digit number users to be able to reach each other. If you are with a provider who does not allow you to call users with other providers, it is probably time for you to switch!

Your default provider is obligated to allow you to call any other providers’ VIs. By routing the traffic to their own VIs, they are not complying with the most recent regulations put in place. We encourage you to address this problem directly with your provider as there might be settings within their servers which might need to be readjusted. After giving ample time to your default provider to fix the problem, if you are still not satisfied or your calls are still being routed to their VI’s, you have the option of filing a formal complaint with FCC.

americanVRS users do not require a standard telephone calling plan since calls are transmitted using the Internet.

americanVRS allows you to make domestic long distance or international calls (to over 80 countries) without any charges.

No, it requires a minimum bandwidth of 384 kb to transmit video.

americanVRS allows you to conduct video relay calls through a video interpreter using a video phone. In contrast, IP relay services only allow you to place text-based relay calls from a PC or mobile device. Similarly, TTY services only allow you place text-based relay calls using a specialized teletype device

For more information about our Career Opportunities, please click here: (perhaps we can create an account – jobs@american.net)